Managed Services
Leave your IT management to the experts.
How often have you come into the office with a “to do” list spilling off the bottom of your screen, only to find out your email doesn’t work? You can’t print that contract that needs to be delivered to your customer by noon? You can’t retrieve that file before the big conference call?
Things like this happen every day but they are avoidable.
As a business owner, CEO/CFO, or office manager, you already have enough on your plate. If you don’t have any internal IT support, many times the job of managing your IT systems falls on your shoulders. With our NetWatch solution, you can give that job to us for a fraction of the cost of hiring an additional resource.
NetWatch Features
The NetWatch program is a managed services platform that continuously monitors critical devices, applications, and network security, all of which are crucial for the operation of your business. It is designed for businesses with or without internal IT staff, and is fully scalable.
Our NetWatch program provides you access to our award-winning availability and performance management solution, as well as priority access to supplemental support services from our team of experienced, highly specialized engineers and consultants.
Program Features and Options:
- Remote user access with 2 Factor authentication.
- Unlimited end user Helpdesk services
- Availability and performance monitoring on key network devices
- Business Continuity Backup system monitoring and management
- Anti-Virus, Malware monitoring, alerting and remediation.
- Internet connectivity monitoring
- Firewall availability and performance monitoring
- Time block services at a discounted rate for reactive work performed
- Network Health Assessment, IT Consulting Services
- Proactive cybersecurity service options.
Higher Levels of Employee Productivity:
Watching the network and responding immediately to network issues as they arise will serve to reduce the business impact of any IT failure by reducing the mean time to incident resolution, thus resulting in increased productivity levels.
Prevention means Cost Savings:
Monitoring the network will allow for quick determination of the root cause of any network issue, thereby reducing the time-consuming task of issue diagnosis from hours to minutes, resulting in substantial cost savings. Discounted rates on Reactive and Emergency service calls through Discounted Service Blocks also save you money.
ASC Dashboard Access:
Providing Business and client IT Managers with key information in a ‘real-time’ manner through our portal dashboard access.
Cost Effective:
Providing access to highly specialized engineers to augment the skill set of your existing team members on an ‘as-needed’ basis.
